One of the most common and popular ways to assess a learner is by having them take a quiz.
Brightspace's quizzing tool hadn't been touched in around ten years. During sales pilots teachers would try it and find it difficult. The poor experience was contributing to sales losses pretty directly. This was one of the rare times where improving usability was the primary motivation for doing the work.
I led the design process while collaborating with and mentoring a junior co-designer on the project. We worked with a product manager, a dev manager and a team of about six or seven engineers and QA analysts. What you see here is some redesign of the first part of the tool we tackled ... allowing teachers to author quiz questions (multiple choice, true/false, etc.).
Because this was an existing part of the product, there was a lot of user data that we could pull to help guide our design efforts. I've included a video of me presenting how we used data in our design process.
In addition to developing a completely new design pattern, we also had to develop a relationship with a remote team of engineers in B.C, which was a fantastic collaborative experience.
Since this initial project, the company has continued to invest in the quizzing tool (it's a massive, complex part of the product), and usage and customer satisfaction has steadily increased.
